Terms and Conditions

INTERNET AND MAIL ORDER RETURNS POLICY:

Internet and Mail order returns are accepted in unworn condition and within 28 days of the customer receiving the item, however the customer will incur all postage costs unless the product is faulty, in which case a full refund or replacement will be offered.

For shop returns policies please see instore or call to enquire.

REFURBISHMENTS:

£110 inc. UK return postage

Both the sole and the heel are replaced and the shoe is re-lasted. Although shoes are polished the service does not include repairs to the uppers.

We are unable to service shoes that have been repaired by a third party

PLEASE CLICK HERE TO GO TO REFURB PAGE.

Using the website:

Browse the on-line catalogue for the product you desire, then click on the image to view more details, then select " Purchase" to order the item. If you do not see the product you desire, or wish to order by different means, please contact us as below.

PRIVACY

Jeffery~West takes a great deal of care in ensuring that information which is obtained about you is treated appropriately and in accordance with the Data Protection Act 1998. We will not sell your personal information to any third parties.

We use the information that we collect about you to:

a) Process your order expeditiously and efficiently.

b) In order to enable the goods to be delivered to you we have to pass on your address to our third party couriers. If it is in our possession we will also pass on details of your telephone number in order to allow our couriers to contact you directly in the event of a query regarding delivery.

c) Contact you regarding forthcoming offers by email only.

We will not telephone you unless the telephone call relates to a particular order that you have made. Credit card and debit card details are checked and verified by a third party and goods are only dispatched once authorisation has been obtained.

To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.

We may use information concerning you for payment recovery or to investigate any possible fraud in the event that credit or debit card payments have been used in a fraudulent manner. Please note that we may be required to disclose information concerning you if requested to do so by the police.

SECURITY GUARANTEE

Jeffery~West is committed to protecting your security and makes every effort to ensure our transaction process is safe and that your personal information is secure. All information processed is encrypted and passed via a secure connection.

We use internet standard encryption technology to scramble your sensitive data when you transmit it to us. This process is known as SSL (secure sockets layer) and we are constantly updating our technology to provide you with the maximum practicable level of security.

SAFETY AND SECURITY TIPS

If using a public computer or terminal, always log out and close the browser when you complete an online session.